FAQS

- How long does shipping take? 

Our products are made individually after your order is placed. Production usually takes 2–5 business days, followed by shipping. Within the EU, delivery typically takes 5–10 business days. International orders may take slightly longer in some cases. 

- Where are the products made?

Our products are produced within the EU using a print-on-demand process. We deliberately chose this model to avoid overproduction and conserve resources. Each item is made only when it is actually ordered.

- Why print-on-demand? 

Print-on-demand allows us to operate more sustainably: no unnecessary stock, less waste, and production based on real demand. This way, we combine quality with responsibility.

- Can I return my order? 

Absolutely! You have a 14-day right of return – simply send your product back to us free of charge if it doesn't fit or you've simply changed your mind. Please send your return to: feelgood DEPT. Schalkwiesenweg 39 60488 Frankfurt am Main Germany You can find all further details in our withdrawal policy.

- What happens if there is a defect or misprint? 

If your product arrives damaged or defective, we will take care of it quickly and easily. In this case, we offer a free replacement or refund. Please contact us within 14 days of delivery and include a few photos.

- How do the sizes fit? 

Fit may vary slightly depending on the product. To help you find the right size, we provide a detailed size chart on each product page.

- How can I contact you? 

If you have any questions, we are happy to help. Simply email us at support@feelgooddept.com.